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Please help me delete my community account so i can link my email to my acctual account

  • October 19, 2023
  • 5 Antworten
  • 28 Aufrufe
A
  • Anonymous

Hello!

 

i had some trouble setting up my homespot and accidentally created a community account with my email, this now means i cannot log in with my email or connect it to my o2 account with my contract/bill.

 

help

 

o2_Giulia, 19.10.2023, 18:02: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Lösung von o2_Giulia

Hello @LIAM02,

welcome to our o2 Community 😀

We will be happy to help you delete your community account. Please note that this may take one or two working days.

You can then use your email address to log in with your contract. Until then, you can log in with your phone number as well to access your contract data.

Best regards

Giulia

    5 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • October 19, 2023

    Hello @LIAM02,

    welcome to our o2 Community 😀

    We will be happy to help you delete your community account. Please note that this may take one or two working days.

    You can then use your email address to log in with your contract. Until then, you can log in with your phone number as well to access your contract data.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    A
    • Anonymous
    • October 19, 2023

    That’s great!

     

    thank you

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • October 23, 2023

    Hello @LIAM02,

    your account will now be deleted in a few minutes.

    You can register with us again at any time, we would of course be very happy about it 😀

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    A
    • Anonymous
    • September 21, 2025

    Hi.

    I am having the same issue. It says i cannot log in the app with the community account email. Please delete my mail feom the comunity account.

    Thank you

    o2_Manga
    • o2_MangaModeratorin
    • September 23, 2025

    Hi ​@CluelessLou 

    welcome to our community. 

    I will gladly delete this account for you. Hope you will join us here again later on.

    Greetings

    Manga

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