When I terminated DLS contract with O2, I received an incorrect invoice for October 2018: my contract termination date was 01.10.2018, and I was asked to send back the DSL device within 5 weeks. The DSL device arrived O2 on 30.10.2018 (within the 5-week duration), however O2 still charged me the device cost in the October invoice.
I contacted O2 in Nov. 2018 via customer support online chat but didn't get the answer about the incorrect invoice. Then I sent O2 a mail on 06.12.2018 to ask O2 for canceling and remaking the October invoice. I didn't hear back from O2 until I received a mail from O2 written "Letze Mahnung" dated on 25.02.2019, asking me to pay within 3 days (in this "final reminder", the wrong part in October 2018 invoice was removed, I only need to pay for the cost to switch to another provider).
I'm happy to pay that cost. However there was a problem that I'm in vacation in the first week of March and only got the "Letze Mahnung" after 10.3, so I couldn't pay within the 3-day window. I paid that amount on 12.3.2019.
Then, another problem arose: on 14.3.2019 I received email from "infoscore Forderungsmanagement GmbH" asking me to pay the final cost from Telefonica (O2 DSL), with additional costs:
13.03.2019 Inkassokosten aus Inkassoauftrag (Verzugsschaden §§ 280, 286 BGB) analog §13 RVG i.V.m. VV:
1,3 Gebühr (Nr.2300 VV) 58,50 EUR zzgl. Auslagen (Nr.7002 VV) 11,70 EUR 70,20 EUR
13.03.2019 Mahnkosten 11,00 EUR
23.03.2019 4,12% Zinsen aus 30,91 EUR (12.03.19-23.03.19) 0,04 EUR
Those items was booked on 13.03.2019, however I paid all my cost to Telefonica on 12.03.2019. Should this be considered a mistake by Telefonica, or I have to pay this additional infoscore cost?
Edit o2_Lars: This is a public forum .Please never post any personal information like for example customer numbers or phone numbers!
Lösung von DangFR
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