Hello,



My Internet stopped working in May, and since then I tried many ways to fix it.



I called the support number way too many times with no success. After 30 min of talking to robots, when I reach a person they can only make a technician appointment, and so I did.

I had more than 5 appointments made, the technician never came.

If I call back, they don't know why the technician never came, and they don't know what to do.

If I go to a store, they say the only solution is to call the support number.



It is unacceptable, I cannot take days off of work to sit home for nothing.



Address is correct - there was no problem to find us when we installed the router.

Yes, we did turn it on and off, yes we bought another DSL cable, we did reset the router many times, I talked in german to the support, my friend also called for me, we did all we could.



I don't know what to do anymore.

Moreover, of course I still pay for this non existent internet.

All that is left for me to do is to stop the SEPA authorisation until the solution is fixed.



Please, let me know if there is any other solution to this.



Best,

Aurora