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contract cancel

  • March 19, 2019
  • 4 Antworten
  • 97 Aufrufe
C
Besucher:in
Hello, I will move abroad next month. So I have to cancel my contract until 20th, April. But I can not find the special cantract termination form. Can you send it to my email (xxxxxxxxxx@gmail.com). Thanks a lot.

TBCMagic: Public Forum! Please do not post private informations. Thank you! :)

Lösung von o2_Jan

Hi @chunhong,

the thing is that you missed the 3-month period for a regular cancellation in advance (because the regular period of your contract ends and will be renewed on 15th June 2019).
Still, this could turn out to your advantage:

If you had cancelled your contract in advance it wouldn't have ended before June. So you would have payed three months anyway.
The fee for ending a contract in advance because of moving abroad is also the amount for the contract for 3 months.

By sending in the form (from the link provided by @TBCMagic), you will be able to pay the outstanding sum all at once without having to pay each month until June.

So send in the form along with the three needed documents described in the PDF by post to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

As soon as we have received all documents necessary and they are approved, your contract will be cancelled. You will then get one final bill ("Abschlussrechnung") which includes that final fee.

Best regards,
Jan.
    MariaMostrich

    4 Antworten

    A
    • Anonymous
    • March 19, 2019
    Hi!

    I think, you are looking for this one: https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
    MariaMostrich
    C
    Besucher:in
    • chunhong
    • Autor
    • Besucher:in
    • March 19, 2019
    According to the form, I still need to pay for another three months. Is it different from the normal contract termination? If I do not fill the form, I still can cancel the contract ahead of three months. Finally, it is the same, is that right? Because I have no visa after April. I can not use the contract for anther two months.
    A
    • Anonymous
    • March 19, 2019
    Please upload the table on the last page of your last bill. Please anonymize your telephone number.

    Example:

    MariaMostrich
    o2_Jan
    • o2_JanTeam
    • Lösung
    • March 20, 2019
    Hi @chunhong,

    the thing is that you missed the 3-month period for a regular cancellation in advance (because the regular period of your contract ends and will be renewed on 15th June 2019).
    Still, this could turn out to your advantage:

    If you had cancelled your contract in advance it wouldn't have ended before June. So you would have payed three months anyway.
    The fee for ending a contract in advance because of moving abroad is also the amount for the contract for 3 months.

    By sending in the form (from the link provided by @TBCMagic), you will be able to pay the outstanding sum all at once without having to pay each month until June.

    So send in the form along with the three needed documents described in the PDF by post to the following address:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    As soon as we have received all documents necessary and they are approved, your contract will be cancelled. You will then get one final bill ("Abschlussrechnung") which includes that final fee.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    MariaMostrich
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
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