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  • March 26, 2019
  • 1 Antwort
  • 69 Aufrufe
C
Besucher:in
I ordered SIM card with smartphone. I got SIM card some days ago. But O2 sent smartphone with DHL. I wrote to DHL that I can't get and asked delivering to my neighbor. But DHL sent my order back to O2. How can I get back my order?

    1 Antwort

    o2_Niko
    • o2_NikoTeam
    • Team
    • March 27, 2019
    Hi Cezar.

    Thanks for the hint.

    If they've sent it back, we need to arrange the shipping again. If you have the confirmation that we received it back, you could re-order it immediately on our homepage. Make sure you order it without another SIM:
    https://www.o2online.de/e-shop/?ohne-tarif=ja&vertragsart=ratenzahlung

    If you haven't heard back from us via email, you can write a personal message here and we will check the current state of the return shipment.

    Best regards,
    Niko
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