Zugangs Pin nicht eingeben

Hi,

have you done a factory reset (push the reset button more than 10 seconds) an start the re-install ?

If you got a massege when you want to enter the Zugangspin ?

Greetz

P.S.: Is the DSL light flashing or shines it stably ?

I tried doing that. It's still not working. My dsl light is stable. I can not click anywhere on the page

Ok, next try - can you use a different browser ? Sometimes the homebox have problems with different browser an there extensions.

Greetz

I tried with Firefox, chrome and edge. Still the same. 

Maybe there is a technical problem so cut the dsl connction and press the reset button for more than 30 seconds and after reboot connect the dsl connection.

Is this not helpfull disconnect the antivirus-scanner and try another attempt to by put 192.163.1.1 or o2.box in the adressline of the browser.

Greetz

I tried this and it is still not working. I guess it's not opened from O2's side. 

Hi,

at the router menue is nothing to open from o2 they only have to sent the DSL Signal to your router and if your DSL light ok they have done there job.

So if you can´t start the Einrichtungsassisten or do anything at the router menue in my opinion there is a technical problem at the router and for this only the o2 technical support can help.

Greetz

Hello @akshat,

as far as I can see you already opend a trouble ticket to resolve this issue. Our technical departement is working on it, if any data or further information is needed you will be informed via SMS.

Regards,

Lars