Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Why people in O2 shops are too un friendly.

  • March 27, 2019
  • 2 Antworten
  • 82 Aufrufe
V
Besucher:in
I am quite new to Berlin, I ordered DSL for my home online and I seriously regret for ordering online. I would definitely not recommend anyone who doesn't know German to do so.

Problems I faced,
  • You can never reach customer care as everything is in german. They expect you to key in some details.
  • All O2 shops simply gave me customer care number and denied to help saying they do not have any info about the users who book online. All I got was customer care hotline number which is again in German.
Is there any way to reach customer care in English?
Also, is there any email address for customer care? I think this is the easiest way to reach out or communicate especially for people like me who doesnt know german.

Lösung von Klaus_VoIP

Sorry to say that, but in Eypt and England I also could not reach a german speaking supporter. 😉
Right, there is absolutely no DSL-competence in shops. Email-support is no available. Therefore you must try to call the hotline and to get an english speaking employee. Or chat or this forum or whatever for an support channel.

      2 Antworten

      Klaus_VoIP
      Legende
      • Klaus_VoIPLegende
      • Lösung
      • March 27, 2019
      Sorry to say that, but in Eypt and England I also could not reach a german speaking supporter. 😉
      Right, there is absolutely no DSL-competence in shops. Email-support is no available. Therefore you must try to call the hotline and to get an english speaking employee. Or chat or this forum or whatever for an support channel.
      Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
        o2_Michi
        • o2_MichiModerator
        • Moderator
        • March 28, 2019
        this forum


        😉

        Hi vishu,

        feel free to post your issue directly here and we're happy to help you via this forum. ☺️

        Best regards,
        Michi
          Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
          © Telefónica Germany GmbH & Co. OHG Telefónica