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Fritz!box 7430 - DSL unterbrochen

  • April 2, 2019
  • 7 Antworten
  • 382 Aufrufe
A
Besucher:in
Hello o2 experts,

Small intro:
Today was the day when telekom guy came and connected internet to my flat.
He verified internet connection and presented me result of speed test.
I have Fritz!box 7430 and by using it's assistant I try to setup internet connection.
I use login data from PDF file which I've recieved days ago. I copy paste it / carefully fill into form. But anyway, when I click `Next` and check connection, my problems start.

Problem description:
DSL connection reports that `DSL unterbrochen` and I should check DSL cable connection.
Also DSL indicator is constantly blinking and status page shows that DSL unterbrochen.

I tried to do some basic manipulations for solving this issue:
  • double check spelling for login data;
  • reload / restart / turn off for few minutes;
  • restore factory settings;
  • verify OS version (it's 7.1 OS version by default);
  • correct DSL cable connection;
Environment + Personal data:
  • My acc: `***s93.bbi-o2.de`;
  • Router: Fritz!Box 7430 (with DSL / VDSL support);
  • Router OS version: 7.1
  • o2 Contract: My Home L
Could you please help me to solve this issue?
Thank you for your help in advance!!!

Lösung von o2_Lars

Hello @abdullinmx,
I am glad to hear that your reached the DSL technical hotline and a ticket was opened for you. We will work together with the local provider to fix this as soon as possible. If we have any news or any questions occur we will inform you via SMS.
Regards,
Lars

7 Antworten

Joe Doe
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  • Joe DoeLegende
  • Legende
  • April 3, 2019
Hi @abdullinmx i don’t want ask you after your great technical report, but you use the the original grey Dsl connection cable to connect the grey socket from the 7430 and the middle connector from TAE phone?

if you do this (what i think) you must call the O2 technical Hotline ( 0800 52 51 37 8 ) and made a ticket for you. Please give the hotline this information: new 7430 Fritzbox with newest Firmware 7.01, new installation, correct connection, reset the box several times and the the most important think: no Dsl sync. Power/Dsl led is blinking

I don’t know how good is your german. Please have a German speaking friend nearby if you call the hotline and you get a person who can’t understand English.

And again. Great technical report from your problem. I wish reports like this more often. Please write any update here in this thread for us (only O2 customers, no access to your personal data at O2) and the moderators (O2 personal that can look your data at O2 and your ticket status)
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    A
    Besucher:in
    • abdullinmx
    • Autor
    • Besucher:in
    • April 3, 2019
    Thanks @Joe Doe. Sure, I use grey cable and I do connect it to correct spot. Today, I even tried another router(same model), but still same issue... I created ticket via hotline, but no response till now.
    Joe Doe
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    • Joe DoeLegende
    • Legende
    • April 3, 2019
    I think O2 send a Telekom technican to you. Please have the 7430 powered on and connected to your TAE phone line.
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    A
    Besucher:in
    • abdullinmx
    • Autor
    • Besucher:in
    • April 3, 2019
    Some updates here:
    I login to management page and there is note -
    "Die DSL-Verbindung ist unterbrochen seit 3 Stunden. Die Unterbrechung der DSL-Leitung befindet sich etwa 31 Meter Leitungslänge von der FRITZ!Box entfernt (Messung: vor 3 Stunden).
    Bitte prüfen Sie die Verkabelung zur Telefondose (TAE) und die Verkabelung im Haus."
    I hope it could help for resolving my issue...

    @Joe Doe, what is the usual pending time? Should I wait another days / weeks until Telekom technician will come to fix it?
    Joe Doe
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    • Joe DoeLegende
    • Legende
    • April 4, 2019
    1-7 days. Up to you where you live. I live in a small with only 15000 people. Here come a Telekom technican in only 2-3 days.

    Something i like to know: Did you get a English speaken hotliner at O2 on the phone or a German speaking friend help you?
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    A
    Besucher:in
    • abdullinmx
    • Autor
    • Besucher:in
    • April 4, 2019
    @Joe Doe, my wife can speak a little bit German, way better than me, so by combination of her German, o2 custom.care English we could manage it.
      o2_Lars
      • o2_LarsModerator
      • Moderator
      • Lösung
      • April 7, 2019
      Hello @abdullinmx,
      I am glad to hear that your reached the DSL technical hotline and a ticket was opened for you. We will work together with the local provider to fix this as soon as possible. If we have any news or any questions occur we will inform you via SMS.
      Regards,
      Lars
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