Skip to main content
Warum O2
Warenkorb
 Service
Lösung

DSL Not working

S
Besucher:in
Hello,My Internet Connection is not working since last two days. I tried to call O2 customer care but it is german so i could not reach tech support team . Please see the picture below. The DSL light is off since two days. Could you help me please?

Lösung von o2_Lars

Hello @Sandhya,
as far as I can see you already contacted our technical department. They are still working on this but I am sure it will be fixed soon :-)
Regards,
Lars
1 Attachments

    11 Antworten

    A
    • Anonymous
    • May 3, 2019
    Moin Moin,
    housewife reset already done (remove power for a minute)?
    S
    Besucher:in
    • Sandhya
    • Autor
    • Besucher:in
    • May 3, 2019
    Its done
    S
    Besucher:in
    • Sandhya
    • Autor
    • Besucher:in
    • May 3, 2019
    Can you check now?
    A
    • Anonymous
    • May 3, 2019
    i am not from o2...
    What is the DSL light doing know?
    S
    Besucher:in
    • Sandhya
    • Autor
    • Besucher:in
    • May 3, 2019
    Well... DSL light is off.i checked couple of times restarting the router but it didn't help
    A
    • Anonymous
    • May 3, 2019
    than you lost the dsl signal...
    So you need assistans from o2...
    @o2_DSL Könnt Ihr bitte mal schauen was mit dem Anschuss ist?
    you email for this forum is the same from the o2 contract?
    A
    • Anonymous
    • May 3, 2019
    @Sandhya ähh DSL cabel (gray) is connected to the gray socked of the router and to the phone wall socked?
    S
    Besucher:in
    • Sandhya
    • Autor
    • Besucher:in
    • May 3, 2019
    Yes its the same.
    S
    Besucher:in
    • Sandhya
    • Autor
    • Besucher:in
    • May 3, 2019
    Yes thats right DSL cabel is connected to the gray socket and to the phone wall socket.

    and yes my email ID used for this forum is same as my O2 contract.
    A
    • Anonymous
    • May 3, 2019
    than please be patient...
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • May 13, 2019
    Hello @Sandhya,
    as far as I can see you already contacted our technical department. They are still working on this but I am sure it will be fixed soon :-)
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica