DSL not working

Hi Nitesh.
My system tells me your are online and your connections is back. Can you confirm this?
Best Matze

Yes Thanks for fixing it finally after 45 days. Can I ask for a refund for the payment of January?

You will get a refund (36,76EUR) you should find this on the upcoming invoice.
Best Matze

Thankyou that would be great. 🙂

You are welcome.
Best Matze

It's not even a month and since morning today i have the same problem again. The DSL light on the router does not blink. I have tried restarting my router several times. This is the exact same problem which the technician fixed in 5min as the there was some port issue from the basement. Will I have to wait another month to get this fixed or can a technician be arranged soon to fix this situation. Please let me know.

Could you try another router factory reset? If that wont work please call our technical Supporthotline, our colleagues will create a trouble ticket to check your connection.
Best Matze

I tried a factory reset for the router. It's didn't work. Is it possible for you to raise a ticket for me. I had a German friend who helped me raise a ticket last time. I stayed on the phone for 30 mins and could not connect to operator since the customer care is entirely in German. So I am not able to raise a ticket. If it's not possible, could you please send me the link of the form to cancel the O2 contract as I am on monthly basis cancellation contract. I would like to cancel before the month ends. Thank you.

A Technician has to check your connection at yor place. Everyday from tuesday on is possible. Timeslot 8am to 2 pm or 2pm to 8 pm.
Which time and date would you prefer?
Best Matze

Thankyou for your help.
I would take the earliest date possible i.e Tuesday. Between 8am to 2pm would be ideal.
If you need any information about my account number or contact please let me know. All the details in my profile are correct and updated 😊

Done. You will get a confirmation via text message on your mobile phone within the next 24 hours.
Best Matze

Hi Matze,

I understand that the technician is a 3rd party person and not under your control. However it makes our life very difficult. I take off from work, wait from 8:00 am to 2:00pm for your technician to arrive and he does not. This happened 3 times previously when my internet broke in January and the same is happening now. My entire day has been wasted waiting for your technician which as per this link https://termin.telekom.de/?CDTD3W should have come before 2:00 pm.

Anyways I am done with O2. I cannot keep waiting for your technician to come and fix my connection. Since my connection is not working anyways it will be nice of you to terminate the connection in the end of February.
I have sent a fax to 01805880088 to terminate the connection at the earliest. Could you tell me what is the process now?

If you tell me that the connection can be only terminated at the end of March then fix my connection because I don't make free money to pay for a service that I do not have. I hope you understand that I am angry at O2 and not you so please do not take my comments personally but I am really frustrated by the service i got from O2.

I have sent a fax to 01805880088 to terminate the connection at the earliest. Could you tell me what is the process now?

Regards
Nitesh

Can i have an update on this?
I have sent a fax to 01805880088 to terminate the connection at the earliest. Could you tell me what is the process now?

Regards
Nitesh

Hi,
your cacellation is confirmed to June 21st 2019. You will receive a letter about it three weeks notice.

KR Manga

What??? Why June? I am on a monthly basis contract. I am paying 30 euros Monthly since 2 years because I am on a monthly basis contract. I dropped the fax on 28th Feb. The end of contract should be end of March. At the maximum April. There is no way I am paying until June. I am on a monthly basis contract.

You are right, the contract has a period of 30 days notice. I corrected it to march 31st 2019.

BG Manga

Hello,

You confirmed here on chats and I also received an email that on 31st March 2019 my O2 connection has been terminated. Why am I being charged in April 25euros?? Can you please look into this and refund me my 25 euros? Please look into this asap.

Regards
Nitesh

That happens often. Normaly you will receive another bill where the charges will be returned to you. The bill doesn´t see your cancelation of contract and charges automatcally the next month. The next bill sees that your contract was canceld on 31.03.2019 and will gave the money back.

But i don´t know whats charged with the 25 euros. Have you returned the router?

Hay hay @NeuerNutzername240120192049,

i took a look into your invoice. For your account we charge the monthly fees backdated. It means, that you first use the connection and after that we send you the invoice for it.

Thats why you get the invoice after the connection was cancelled.

Also like @Muckilein79 said, you have to return the router. At the moment i see no returning. Please use this portal for it http://g.o2.de/GAF

Regards, Larissa