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Wrong invoicing causing extra charges!


Greetings,

I got the (Huawei P30 Pro with O2 Free M Partnerkarte mit 10 GB) as per the attached image of the offer that is totally clear for me. However;

In the first month in parallel, My bank account has been charged as follows:
49,00
4,99
42,02 (Part of the last invoice with total of 62,01 including my DSL charges)
33,00

Could you plz elaborate on the breakdown and give more details on the calculation for the first month?
I'm expecting to pay € 39,99 starting next month!

Thanks in advance.

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Lösung von o2_Andrea 28 August 2019, 12:03

Dear @fintach ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



I can't see your bill for the hardware, but there you should pay first 49,00 Euro as deposit payment for the Huawei P30 Pro, 4,99 Euros for shipping and the monthly payment of 33,00 Euro for the Huawei P30 Pro, later only 33,00 Euro each month.

For your tariff you have to pay the one time connection fee of 39,99 Euros and the monthly price of 29,99 - 18 (discount) - 5 (discount) - this is calculated for the time of August 8th to August 14th, not for the whole period of time of the bill) -> 1,7055 ( x 1,19 = 2,03 Euro)

the price for your DSL is calculated for the whole period of time (July 15th to August 14th) -> 16,80 (x 1,19 = 19,99 Euro)



Mobile & DSL:

. 2,03

+ 19,99

+ 39,99

-------------

. 62,01



Hardware:

. 49,00

+ 4,99

+ 33,00

-------------

. 86,99



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
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Benutzerebene 7
Dear @fintach ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

I can't see your bill for the hardware, but there you should pay first 49,00 Euro as deposit payment for the Huawei P30 Pro, 4,99 Euros for shipping and the monthly payment of 33,00 Euro for the Huawei P30 Pro, later only 33,00 Euro each month.
For your tariff you have to pay the one time connection fee of 39,99 Euros and the monthly price of 29,99 - 18 (discount) - 5 (discount) - this is calculated for the time of August 8th to August 14th, not for the whole period of time of the bill) -> 1,7055 ( x 1,19 = 2,03 Euro)
the price for your DSL is calculated for the whole period of time (July 15th to August 14th) -> 16,80 (x 1,19 = 19,99 Euro)

Mobile & DSL:
. 2,03
+ 19,99
+ 39,99
-------------
. 62,01

Hardware:
. 49,00
+ 4,99
+ 33,00
-------------
. 86,99

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea
Many thanks for the clarification. So far everything is clear now.

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