Hello,
For the 2nd month in a row, I have extra charges as "Verbindungen & Services". Last month I complained and they explained me that "Einzelverbindungen" was not activated. An O2 employed told me on whatsapp that he has now activated the functionality.
Why this is not activated per default? Probably because O2 try to hid they fees but this is not the question here.
This month again, I have "Verbindungen & Services" fees and again no details. I thought that the Einzelverbindungen was now activated? 2x in a row? This is simply not acceptable
I see a lot of message online about people with the same problem. What are those extra cost? Why cant I see the details? Why O2 is so opaque and continue to hide the details of there cost??
Regards,
:
Benutzerebene 7
- Team
- 26467 Antworten
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17 May 2019
Dear @olegrand ,
first of all, welcome to our forum. Nice that you have found the way to us. :-)
To take a look at your data, I need your mobile phone number and your personal four-digit identification code. I'll write a private message from o2_Support to you.
Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!
Kind regards,
Andrea
first of all, welcome to our forum. Nice that you have found the way to us. :-)
To take a look at your data, I need your mobile phone number and your personal four-digit identification code. I'll write a private message from o2_Support to you.
Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!
Kind regards,
Andrea
Benutzerebene 7
- Team
- 26467 Antworten
-
23 May 2019
Dear @olegrand ,
unfortunately you don't have an itimized bill active. So I can't see for what phoneconnections you have to pay. Maybe you phoned to other countries? These phonecalls from Germany to other countries are not inclusive.
If you want to be sure for what you have to pay in the future, please activate the itimized bill, or ask me here to mark it for you.
Kind regards,
Andrea
unfortunately you don't have an itimized bill active. So I can't see for what phoneconnections you have to pay. Maybe you phoned to other countries? These phonecalls from Germany to other countries are not inclusive.
If you want to be sure for what you have to pay in the future, please activate the itimized bill, or ask me here to mark it for you.
Kind regards,
Andrea
Hello,
Thank you for your answer but after my 1st invoice, I requested the itemisation. The hotline personal had confirmed that the itemisation will be active for my next invoice. When I received my 2nd invoice, there was still no itemisation ! I re-contacted the hotline, they confirmed that they itemisatioin was NOT activate but they are will activate again for my next invoice. But you are telling me for a 3rd time that itemisation is still not active? How many request shall I make? stop hiding information and activate itemisation! Thank you !
Regards,
Thank you for your answer but after my 1st invoice, I requested the itemisation. The hotline personal had confirmed that the itemisation will be active for my next invoice. When I received my 2nd invoice, there was still no itemisation ! I re-contacted the hotline, they confirmed that they itemisatioin was NOT activate but they are will activate again for my next invoice. But you are telling me for a 3rd time that itemisation is still not active? How many request shall I make? stop hiding information and activate itemisation! Thank you !
Regards,
Benutzerebene 7
- Team
- 26467 Antworten
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25 May 2019
Dear @olegrand ,
sorry my fault, the itimized bill is active. I looked at the wrong billing number. But in the last bill there has no itimized bill deposited. When did you call the hotline for the change? Maybe the data for the itimized bill was recorded after the last billing period.
Kind regards,
Andrea
sorry my fault, the itimized bill is active. I looked at the wrong billing number. But in the last bill there has no itimized bill deposited. When did you call the hotline for the change? Maybe the data for the itimized bill was recorded after the last billing period.
Kind regards,
Andrea
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