I am having an issue with purchasing credit for my prepaid mobile phone. I have purchased 15 euro of credit and the transactions shows up in my bank, however, I have not received the 15 euros credit on my o2 account. I purchased credit yesterday (18.08.2019) and it worked fine, however today when I tried it did not work. I am using N26 for my bank. I have contacted them and they provided me with transaction id. I can provided this if needed. I would like to have the credit I have purchased shown on my account.
Lösung von o2_Steffen
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ok thank you for the feedback. I have sent you a PM.