Problem Multicard SIMs

Thanks very much Katja.
Recently I extended contracts that we have with you and upgraded to O2 L with 9GB, in combi with 2 samsung galaxy 8.
SIM Multicard incl. Something went wrong with the initial order and i had to sort out seompaper work with your finance department which was done, everything good.
The new tariffs started  and I recieved a notice that new sims wolud be sent. (the phone order was sorted about a week later.)
Problem is i never received the SIM's although I had a message in mein O2 asking me to aktivate them.....hje 

So I got in touch with customer servie explained all to them, and they sent me 2 SIM's that I received.

Next problem, I couldn't activate them, so back onto customer care, explained everything again, and they were able to activate these for me. Good,,,,,,, not quite.

Next problem 2 new SIM's activated, but suddenly the 2 SIM's that I have always had were not working.
What has happened I think is:- Customer care have activated the 2 SIM's I received, the 2 SIM's that I never recieved and deactivated the 2 SIM's I have always had.

Do you follow? sounds complicated, but if you read through I'm sure you will get it... I am getting really frustrated about all of this.

(My collegue is in France at the moment and the SIM in her phone stopped working )

Dave

Hi Katja, sorry I thought you worked for O2. (excuse me for that)
Answers:
-restart Yes
- The 2 New cards that I received Yes
-In account it shows :-the 2 newest that I recieved
                                   the 2 that were never recieved, 
                                   -the old ones have dissapeared.

I still get this 2 times for each phone number in MEINE O2 asking me to activate, I have no idea what these are referring to? as there are no SIM numbers against them.

Still follow....

Hi Katja,
What do you think I have to do to get my current SIM's working again?
Regards
Dave

Hallo Dave Here.ere

The table is excactly correct. I received the 2 SIM cards (the letters are dated 14 Aug.- I assume that is the 11th that you are referring to)
The end numbers 3189 and 3163
I had to wait till tomorrow morning at 10am, you were going to call me to help with

aktivate as multicards then all is solved.

Hallo Emanuel, I have not been called this morning to activate these 2 cards, are you able to call me to arrange so nothing goes wrong...
(the last time someone at O2 activated it cancelled the 2 I was using)

are you able to call me?

regards

Dave

Hi @dmac,

we cannot call you, sorry.

But i'm sure we will activate ist the right way 😉.

Should the new simcards be activated as extension like in the table (after activation 2 SIMs for each contract)?

phonenumber last 3 digitsSIM-card-number active , last 4 digitsSIM-card-number orderd as extension, last 4 digits (not active yet)
91974503189
95074193163


Best regards,

Emanuel

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Hi @dmac,

The active SIM-cards will loose the networlsignal for a very short time.

Please restart your devices in about 10 minutes, otherwise you will have no dataconnection or no network at all.

Some hints for multicards ☺️:

You can change the settings for you cards via "mein o2 - Tarif & SIM--Karte" oder "mein o2"-App.

Also you can easily and fast manage your SIMs via USSD-/GSM-Codes directly from a phone with at least one SIM of the multicardset.

All codes should be typed in the phoneapp 😉:

*121# gives you an overview wich simcard receives calls (every "active" card receives calls)

*122# shows you the cardnumber of the used sim in the set and name of the currently used card

*124# deactivates/activates receiving calls at the used card

you can also specify that code like *124*SIM-card# and set any card of the set remotly (helps if your sim is in an iPad for example). The specification of the USSD-code works with any other USSD-multicard-code.

E.g. deactivation of receiving calls at simcard 2 would be: *124*2#

*125# sets the currently used sim as receiver for SMS and enables mVoLTE-functionallity at that card if supported by the phone

.*126# sets which card receives MMS

*127# sets wich card is used for LBS (location based services, like cityrouting for emergencycalls or if you call a cab via shortcode)

Best regrads,

Emanuel

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