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Paying since february for DSL with NO Internet ACCESS

W
Rang
I have been paying for DSL Internet to o2 since February 2019 and have had no accesss whatsoever.

I ma using a Fritzbox 7490, which shows a blinking power light and also no internet. This means that the DSL does not exist. I have performed factory resets, I have tried all possible solutions and I am paying monthly to o2 for internet which is not possible.

I have been in contact with o2 since February with no one assisting me to resolve this.

3 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5
@why1982 You have now 4 months this problems? To long time. Did you have ever call the O2 DSL technical hotline and have make a ticket, because you don’t have a (V)DSL sync. Hotline number is 0800 52 51 37 8
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
W
Rang
No one at o2 has helped me adequately. I need a technician to come and fix this but o2 are unresponsive.
o2_Jan
Hi @why1982,

I can see that you have contacted us yesterday already, and my colleagues have noted and forwarded the issues regarding your dsl connection to our technical department. I hope it all can be resolved soon.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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