Dear O2 team,
I have sent a termination of the contract by aboalarm service on 19, Apr. 2016. However, I could not obtain any confirmation letter so far.
I am going to leave Germany on 4, May. Thus, I requested a quick confirmation of the contract by live chat service in O2.
One of your colleagues sent me a form to fill my information and signature. I marked the email return option rather than my local or future address due to the time limit. Supporting materials were sent together to the fax number of (49) 01805 571 766.
After closing the bank account, we will be in a trouble to send and receive a certain amount of money that you need to get paid.
Hence, I would like to transfer money before closing my bank account in Germany.
I think that basic three-month fee would be 59.97 euros.
Please, let me know your bank account details.
O2 bank account detail for transferring money.
Benutzerebene 7
- Team
- 14880 Antworten
-
27 April 2016
Hi Euncheon Lim,
your extraordinary dismissal because of moving to another country is still in progress.
We can not speed that up.
And it is not intended, that you pay the money ahead of the final revision.
So you have to wait.
To talk about everything else please contact the hotline and let yourself connect to the bill department.
Kind regards,
Jessica
your extraordinary dismissal because of moving to another country is still in progress.
We can not speed that up.
And it is not intended, that you pay the money ahead of the final revision.
So you have to wait.
To talk about everything else please contact the hotline and let yourself connect to the bill department.
Kind regards,
Jessica
Benutzerebene 7
- Team
- 14880 Antworten
-
27 April 2016
Edit: I have moved your thread to the Englisch part of our forum. ☺️
I have recalculated the all-inclusive 3-month basic fee, it is not 59.97 but 68.94 euros. I transferred those money and my bank account is now closed.
No matter how you delay the termination process, I have provided all the fee that is required for terminating the contract.
There is no one in Germany who will pay for the 3-month basic fee instead of me after leaving off Germany, I have paid the required cost in advance.
The delays in the termination process is your company's fault and my request to terminate contract has done 3-months before the original contract finishes, thus it would not incur any further fees regarding the request.
No matter how you delay the termination process, I have provided all the fee that is required for terminating the contract.
There is no one in Germany who will pay for the 3-month basic fee instead of me after leaving off Germany, I have paid the required cost in advance.
The delays in the termination process is your company's fault and my request to terminate contract has done 3-months before the original contract finishes, thus it would not incur any further fees regarding the request.
Benutzerebene 7
- Team
- 14880 Antworten
-
9 May 2016
Hello Euncheon Lim,
sorry for the late response. The last days we were understaffed and had so many requests that we could not handle them all.
Hopefully everything works out good. When you have transferred the money now, you have a credit balance, which should work. But I can not tell you more about that, because that is not my department.
Kind regards,
Jessica
sorry for the late response. The last days we were understaffed and had so many requests that we could not handle them all.
Hopefully everything works out good. When you have transferred the money now, you have a credit balance, which should work. But I can not tell you more about that, because that is not my department.
Kind regards,
Jessica
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