Warum O2
Warenkorb
 Service
Gelöst

My router is locked and my Zugangs-pin is invalid (English)

  • 10 December 2015
  • 3 Antworten
  • 575 Aufrufe
brown.nw
Rang
I have a Home Box 6641 that has the red "Info" light on. The DSL light is green and the WLAN light is green, but we have no internet. I have reset the box several times and unplugged it as well. When I try and unlock the box it says that my Zugangs-pin isn't correct even though I am copying it directly from the order confirmation. I would like to be able to unlock my home box as soon as possible please. Who should I contact about this?

Nate

icon

Lösung von Jogi 19 July 2016, 08:02

Zur Antwort springen

3 Antworten

Jogi
Rang
Moin,

there is an technical problem, for this call the troubleshooterhotline 0800-5251378 (free)

Greetz :-)

Een schiet mutt ikk
saritgol
Rang
I have the exact same problem with my internet.
How can I do?
and I can't speak German at all.
Can I call the "hotline" just in English to solve the problem?

Jogi
Rang
Hi,

it´s maybe difficulte for you to call the technical hotline caused of the automatic phone system, that is only in german.

What you can test is using the livechat if you got luck you find there an english speaking supporter who mediate you to the technical support.

A different way is to take a german speaking friend an he/she may help you at the phone call.



Greetz :-)

Een schiet mutt ikk

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica