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My charge is vanished and no package is activated.


Hello,

My 10 Euro charge is consumed after exactly charging it, unless I have no automatic settings and configurations!

I'm really sad of this inconvinient happenings and I think most probably is because of my poor German understanding and cann't completely understand what is going on in my profile!
now I booked smartphone package of prepaid 1.5 S data and it's waiting for charge!

would you please check my profile!
Thanks in advance.
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Lösung von o2_Andrea 29 August 2019, 18:24

Dear @Minami ,



the o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.

I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).



Kind regards,

Andrea
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4 Antworten

Hi @Minami,

thanks for your message.

I am ready to help you.

I can see that you loaded a credit of 10,00 € on 27th August. Additionally, I see that you used this credit for the order of the package "o2 my Prepaid S" with the amount of 9,99 €.

Is this correct?

Or would you like to order the package "o2 my prepaid Data Pack S"?

If you like, I can change that for you.

I am looking forward to your reply.

Loving greetings,
Tobias
Hello Tobias,

Many thanks for your reply and considerations.

I loaded 10,00 € credit, I ordered "o2 my Prepaid S" with the amount of 9,99 €, but it's not active and I don't have credit in my acount.

I would be thankful to have my o2 prepaid S with amount of 9,99 € activated.

Regards,
Minami
Benutzerebene 7
Dear @Minami ,

the o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.
I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).

Kind regards,
Andrea
Dear Andrea,

Many thanks for your consideration.

Regards,
Minami

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