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Moving to new address, O2 DSL not available according to the check

V
Rang
Hi
I am moving to the new address in Berlin 12557. I have checked here https://www.o2online.de/e-shop/dsl-festnetz?desktop
and my new address is "Am Amtsgraben" is not in the list.
Does it mean I can terminate my contract earlier?
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Lösung von o2_Kurt 19 July 2019, 19:06

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3 Antworten

Droggelbecher
Rang
Benutzerebene 7
Abzeichen
Hi
I am moving to the new address in Berlin 12557. I have checked here https://www.o2online.de/e-shop/dsl-festnetz?desktopand my new address is "Am Amtsgraben" is not in the list.
Does it mean I can terminate my contract earlier?
The correct post code (PLZ) is 12559. Then the street showed up.
V
Rang
Thanks,
it says.

O2 DSL ist an Ihrem Wohnort leider nicht verfügbar.
Am Amtsgraben 4
12559 Berlin

Can I terminate earlier then?
o2_Kurt
Hello there!

As it is now, I´d say an earlier cancellation could be considered.

In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:
  • a registration certificate of your new place of residence in Germany
  • The Cancellation
We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.
Please send the cancellation and the documents to

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Viele Grüße,
Kurt
Signatur :)

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