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Missing access pin and PUK

B
Rang
Hi, I'm wondering if it is possible to get my PUK code through this forum? I have lost my original documentation with it and did not sign up to myO2 prior to being locked out. As I don't speak German, calling is a bit tricky. Is it possible to have it resolved on here?

Can you help?

Thanks
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Lösung von o2_Jan 19 June 2019, 16:00

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4 Antworten

o2_Jan
Hi @bwt,

welcome to the o2 community!

You can look up your PIN & PUK online in you Mein o2 account:

Tarif & Optionen ➡️ SIM-Karte verwalten ➡️ PIN & PUK einsehen (Weiter)

This path is also the one you could choose in the Mein o2 app, but as you wrote you're currently locked out I assume this is rather futile at the moment. 🙂

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
B
Rang
Hi @o2_Jan,

Thanks for your reply. Unfortunately I never signed up to an o2 account, so can't access that part (I have tried signing up and it has said that I need a text message code, which I can not access as I am locked out)

Is there another way around this?

Thanks
o2_Jan
Hi @bwt,

yes, there is: I have sent you a direct message via our o2_support account regarding this matter. 🙂

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
o2_Jan
Hi @bwt,

glad I could help. Good to see it worked. 🙂

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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