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Location Changed | Received New Router | Need technical help to install it at my new address please

anands100
Rang
Dear o2 team,

I have changed my address and have also the router with me. Can I please get some technical help so that I can get it start working? I connected it and started it but it is not able to connect to internet it seems. I would need a technician appointment/help from your end please.

Can you please help me on that? I tried to do this using my online o2 account but when I click on 'Umzug' it says that an order is already under process.

Please help me so that I can start using my DSL connection.

My details are:

DSL Number : 034xxxxxx681

Name: Anand Arbindkumar S.

Danke Schoen- Anand



P.S- Sorry for my message in English


Modification due to data protection,

4 Antworten

Klaus_VoIP
Rang
You can´t access internet before your line is also moved to the new adress.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
anands100
Rang
Thanks a lot for the response! Any advise on how can I request for that please? Because I tried to request for technician's appointment via 'Umzug' in my online o2 account - But it says' an order is already in process'....So.....And I cant see any orders under 'My letters o2' as well. So I was not sure how to request for an appointment.

Thanks!

Klaus_VoIP
Rang
please wait for response of an O2-employee, who can hopefully tell you more details about the status

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
o2_Christian
Benutzerebene 7
Hi anands100,

Your move order is in the works.

Once a date for the activation is known to us, we will inform you in writing.

Regards,

Christian

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