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Handy contract incorrect

matt347
Rang
Hi,

I signed a contract for a DSL subscription and now I'm receiving bills for having a Handy as well. I have double checked the contract that I signed and it says nothing about a handy contract on my order. I need help in cancelling it and getting the money back. I talked to the shop and they said to use the forum if my German is not good enough over the phone.

Thanks,

Matt

4 Antworten

o2_Christian
Benutzerebene 7
Hi Matt,

according to my records, you have a o2 Blue Data Flex (mobile internet) since 14 January a DSL contract since the 04th February. If you want to cancel the mobile contract, please send us a written notice at our Nuremberg address: Kontakt - Mobilfunk / Kündigung

Regards,

Christian

matt347
Rang
Christian,

I know that I can cancel it, but I have no receipt from where I ever even asked for a Blue DataFlex plan. I specifically told the Sales man that I did not need one, and he said ok.

I never actually signed anything that I remember except for the DSL contract. So I think that o2 has made an error by charging me for this. I think I paid for service that I never agreed to. Can we find my order number and the form that I signed?

Thanks for the help,

Matt

Klaus_VoIP
Rang
You have NO SIM  card? No copy of a contract? Strange

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
matt347
Rang
I had a SIM card, but the salesman told me that it was only good for 1GB of data until Telekom made the DSL Verbindung in my Wohnung. Just a temporary service and that it was free. After Telekom made the connection, I simply threw the SIM card away and have not used it at all.

I had my boss double check the copy of the contract that I received, and he says that it has no information about a Blue Data or any type of Mobile Plan. It only has information about DSL Service. I'm confused because I never remember signing a separate Mobile contract. I have only the DSL information.

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