Lösung von o2_Jessica
Zur Antwort springenExtra MB!
Benutzerebene 1
Hello. Can anybody help me? So I'm out of fast internet. And now O2 is sending me extra MB for 3 € which I havent even asked or allowed them to do that. It's not right. I don't want extra MBs. What should I do?
Benutzerebene 7
+3
- Profi
- 31252 Antworten
-
20 February 2016
It is right.
It is called "Datenautomatik" and it is included in your contract. Have a look at the documents for your contract.
To deactivate the Datenautomatik for the future, you can call the hotline.
It is called "Datenautomatik" and it is included in your contract. Have a look at the documents for your contract.
To deactivate the Datenautomatik for the future, you can call the hotline.
Benutzerebene 7
...or wait for a forum moderator to deactivate it, as it's nearly impossible to grab an english speaking employee on the hotline 😉
Benutzerebene 7
- Team
- 14880 Antworten
-
20 February 2016
- Lösung
Hello @arusan9 ,
but here you find employees that speak English! ☺️
I have now deactivated the so called "Datenautomatik" (further information you find here: https:// ) for your contract with the numbers 607 at the end. You also get a confirmation via SMS.
Should we also deactivate it for your second number?
Kind regards,
Jessica ☺️
but here you find employees that speak English! ☺️
I have now deactivated the so called "Datenautomatik" (further information you find here: https:// ) for your contract with the numbers 607 at the end. You also get a confirmation via SMS.
Should we also deactivate it for your second number?
Kind regards,
Jessica ☺️
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