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ENGLISH: kündigung wegen umzug, but still receiving invoices

gaglia83pg
Rang
Hello, I am new to the forum, I hope someone can help me ^^ I have an O2 Blue Select mobile plan on my German mobile number, I was living in Germany until a couple of months ago, but now I'm living abroad. Before leaving Germany, I have "gekündigt" my contract (I went to my local shop in Darmstadt, bringing proof of my change of residence, and filling the related form). They told me that everything was OK and my contract would be canceled soon. However, I am still receiving invoices, and the monthly cost is deducted from my German bank account (which I maintained). I have to say I found the help service on the O2 portal quite confusing, I cannot even find an email address for the kundendienst... Is this normal?

Thanks in advance for your help and all the best!

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Lösung von o2_Jessica 13 April 2017, 16:15

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2 Antworten

Sächsin
Rang
Hello, you could not find an e-mail address, because o2 unfortunately does not offer customer support by e-mail.

For your concern please wait, until an o2-Moderator here in the thread reports.

Best regards
Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
o2_Jessica
Benutzerebene 7
Hi gaglia83pg,

your contract was deactivated today (number with 629 at the end).

You'll get a last invoice, which you have to pay, and afterwards it will be done.

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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