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DSL Telephone number


Hello ,
I currently have a DSL internet connection , which also includes the Telephone connection.
But I could not find any information about the telephone number , I understand that it was to be sent via Post.
But I have not received any information about the same.
So could you please let know how can I get information about the telephone number.

thanks and best regards!!!
Satish Kumar
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Lösung von blablup 23 August 2019, 15:36

When setting up the o2 Homebox, usually the 10-digit PIN must be entered. In the same PDF document, in which you were informed of this 10-digit PIN, is also your phone number.



In the menu of the o2 homebox you find your call number under "Telefonie"->"Rufnummernplan"-> "eingehende Anrufe" or "ausgehende Anrufe".



Annotation:

The phone number will be there in international format. Within Germany, the country code 49 for Germany is omitted. Example: Berlin phone number +493012345678 is entered in Germany as 03012345678 in the phone.



Edit by o2_Katja: Rufnummern gekürzt (Vorbildwirkung ;))
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12 Antworten

Benutzerebene 7
Your landline phone number can be found on the o2 order confirmation, on every bill, in "Mein o2", as well as in the menu of your o2 Homebox or AVM Fritzbox.
If you have ordered the outgoing call number transmission, you can call you simply also from the fixed mains connection on the mobile phone and see your call number then on the display of your mobile phone.
Hello,
Thanks for the information , but when in login to Mein O2 , and look for the bill , I get the error message that the bill cannot be access due to technical problem.
I have been trying to login for the past couple of days and I get the same issue.

Entschuldigung
Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Ihr O2 Team
Benutzerebene 7
If you use separate account for the o2 community, make sure that you log out of the o2 community before you login to "Mein o2".

Since you apparently use the o2 DSL connection, you should also be in possession of DSL access data. In the same document (usually a PDF) as the DSL access data also your telephone number is listed.
Thanks for the information, I logged out of the O2 community and then tried log in to the Mein O2, but unfortunately I am not able to login also the Bill I received was via mail and it did not contain any attached pdf.
While trying to login , it says that the login credentials are not valid even if I provid the right Email Id or the User name.
The next possibility is to login using the Telephone number , but I don't find this information mentioned anywhere , i did receive a welcome mail which just has the below number mentioned.
DSL-Auftrag [color=blue]XX[/color]
Is it possible to know the telephone number with the above registration number or any other way.


Edit by o2_Katja: Auftragsnummer entfernt
Benutzerebene 7
o2 will never send a bill via eMail.

Are you using the o2 dsl connection? What is the problem with the other sources for your telephone number I mentioned?
Yeah I am using the o2 DSL connection, and I only receive information via email every month about the amount which would be deducted from my bank for the dsl internet.
I have not received any bill via post.
I did receive a welcome mail which just gave information about the router and the services thats activated in my case dsl and telephone.
Benutzerebene 7
Which router do you use?

o2 provides bills exclusively via "Mein o2", not via eMail or as a post letter.
I use the O2 Homebox 6441.
ok, how should I proceed now to get the information now.
Benutzerebene 7
When setting up the o2 Homebox, usually the 10-digit PIN must be entered. In the same PDF document, in which you were informed of this 10-digit PIN, is also your phone number.

In the menu of the o2 homebox you find your call number under "Telefonie"->"Rufnummernplan"-> "eingehende Anrufe" or "ausgehende Anrufe".


Annotation:
The phone number will be there in international format. Within Germany, the country code 49 for Germany is omitted. Example: Berlin phone number +493012345678 is entered in Germany as 03012345678 in the phone.

Edit by o2_Katja: Rufnummern gekürzt (Vorbildwirkung ;))
Hello @Sagicob, nice to read you. ☺️

Did your find your phone number with the help of @blablup und registered for Mein o2 to see your bills?

Greetinga,
Katja🌻
Hello ,
Yeah Thanks I was able to find my number.

thanks and best regards!!!
Satish Kumar
Hello @Sagicob,

im happy to hear this, thanks a lot for this update!

Greetings and a nice sunday,
Katja

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