I am Barry Person, kunden # xxxxxx. I extended my contract and was supposed to get a tablet for doing that. No tablet came. O2 cut off my handy number 0176xxxxx595 and sent me two new sim chips, 0176-xxxxx049. The new bill shows me paying for O2 blue xs and O2 blue all-in one. I only have one handy. The blue xs needs to come off the bill and where is my tablet?
EDIT: call number shorted. Data protection.
Double billing
Benutzerebene 7
- Team
- 19198 Antworten
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10 February 2016
Hi personbarry,
your XS Online tariff with the numbers 595 at the end isn´t cancelt. It is still working. There was also no active extension made, only a automatically extension from September 2015 for the next 12 month.
You got only one new sim card. Its an new contract from the 15th December 2015. Its an All-In L tarrif without a tablet.
Your thirt contract is a Blue Basic Kombi Tarif with a seperate invoice and costumer number. The contract is from August 2014.
I´m sorry but the information about your contract extention and a tablet for free is wrong. A cancellation is unfortunatley not possible, because you use your new contract more than 14 days.
Regards,
Marc
your XS Online tariff with the numbers 595 at the end isn´t cancelt. It is still working. There was also no active extension made, only a automatically extension from September 2015 for the next 12 month.
You got only one new sim card. Its an new contract from the 15th December 2015. Its an All-In L tarrif without a tablet.
Your thirt contract is a Blue Basic Kombi Tarif with a seperate invoice and costumer number. The contract is from August 2014.
I´m sorry but the information about your contract extention and a tablet for free is wrong. A cancellation is unfortunatley not possible, because you use your new contract more than 14 days.
Regards,
Marc
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