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contract cancellation


Hello

Month ago i wanted to renewal my contract and buy a new phone, but employee that works for o2 dint make that. He opened a new contract with a new number and new phone and also he renewal my old contract. so now i have sim car that i never activated bc i was thinking it is just a promo sim card. never used that sim card.when the bill came i was in shock. i want to cancel my contract, i mean a want to cancel one of those 2 numbers and want to keep paying just for one number (one contract). is there any chance to make a cancellation free because i dont want pay for anything that is about that new contract?
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Lösung von Sandroschubert 27 July 2019, 23:17

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2 Antworten

Hi @Tihanabos,

welcome to the o2 community!

If you have made a contract in an o2 shop, please refer to that shop to make changes or ask for the details of your contract.

Best regards,
Jan.
Zur Info https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/vertrag-wurde-gekuendigt-laeuft-aber-weiter-504736

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