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Cancel DSL

  • 18 February 2016
  • 3 Antworten
  • 704 Aufrufe
IvanH
Rang
Hello

I would like to cancel my DSL, because I moved to another city in Germany. At the office (before moving) I asked about cancelation and the worker told me that everything would be ok, that I could come to the local o2 office and tell that I have moved.

Should I know something else about terminating the contract? Does it work?

Thanks

3 Antworten

o2_Christian
Benutzerebene 7
Hi Ivan,

there is currently no notice of cancellation of your DSL contract in my records. Therefore please send us once a written notice to our Hamburg address. Kündigung von DSL- und Festnetz-Optionen | o2 online

Alternatively, you can assign also a move for your DSL line.

Regards,

Christian

IvanH
Rang
Hi Christian,

I sent a letter to your customer service and I have just received a letter that o2 is not able to terminate my contract. Could you please check it. Because when I was moving I asked o2 shop in Jena and they told me that when I would move to Hamburg I could terminate contract easily.

Really appreciate your help.

Thanks

o2_StefanX
Benutzerebene 7
Sorry for the late Answer. As i can see you have already requestet the relocation.

Regards

Stefan

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