Warum O2
Warenkorb
 Service
Gelöst

Cancel contract

L
Rang
Hello,
I need to cancel my contract (O2 Free M Flex) by the end of June (30.06.2019).
How should I proceed?

Thank you,
Best,
Luca Tonin
icon

Lösung von o2_Andrea 18 June 2019, 15:32

Zur Antwort springen

7 Antworten

o2_Jan
Hi @ltonin82,

welcome to the o2 community!

There are two ways to cancel your contract, the easiest way is to go to your Mein o2 account or the Mein o2 app:

At Mein o2, you go to: "Mein o2 > Tarif & SIM-Karte > Vertrag verwalten > Kündigung vormerken.
In the Mein o2 app, go to the Tarif & Optionen and then the Vertrags-Services section, there you can choose "Kündigung vormerken" (as in note of cancellation).
In both cases, you'll then need to call the hotline and confirm that you want to cancel your contract.

The other way is to send in a written cancellation to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Please keep in mind that your cancellation must be sent in / initiated by 26th May at the latest in order for your contract to be terminated by 26th June. Otherwise it will be terminated a month later.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
L
Rang
Hello Jan,
Following your suggestions, on May 8th I have called the hotline number to confirm the cancellation of my contract (with the help of a german speaking person). They told me that the contract would have been canceled by June 7th. However, I cannot see the cancellation on My o2 page.
Is it normal?
Has the procedure correctly processed?

Best regards,
Luca Tonin
o2_Andrea
Benutzerebene 7
Dear @ltonin82 ,

I can see three termination reservations ("Kündigungsvormerkung") on May 5th and 6th, but no confirmation. There is no confirmed contract cancellation registered.

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
L
Rang
Dear Andrea,
after the termination reservation, I call the number on May 8th to confirm the cancellation. The operator told me that everything was confirmed. What should I do now? Call again? Pay 2 months more?
Let me know please,
Best regards,
Luca Tonin
o2_Andrea
Benutzerebene 7
Dear @ltonin82 ,

I would always prefer the written correspondance, like o2_Jan offered above, or a fax. There you have the fax log as proof on your side.
So you have to cancel your contract again, because I have no hint in your data for a cancellation by phonecall. 😕

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Rang
i spoke to the representer on the phone and she told me i still have a contract for a few more month... even that i dont rember signning such contract, is it legal for them to still inforce me to pay (40 euro!) monthly? is there a way out? pls help
thanks
o2_Andrea
Benutzerebene 7
Dear @kuku1993 ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

There is a contract for the Phonenummber xxx782. The contract started in June 2014. At the moment you are in a 12-month automatic contract renewal. The contract can be cancelled until December 12th 2019. Then it will end on March 13th 2020, if you won't cancel the contract will again renew for nother year.
In a 12-month automatic contract renewal you loose all your discounts on it, so it becomes more expensive than before.

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica