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Bank charges after cancellation?


Account number: XXXXXXXXXX

For customer number: XXXXXXXXXX

Here we g
I canceled my account back

Edit o2_Lars: This is a public forum, please never post any personal information.
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Lösung von o2_Lars 27 Juli 2019, 13:41

Hello @Jivesh1,

yes, here we go again. Please be so kind and let me explain what happened.

You canceled your contract and it was confirmed hath the deactivation will take place on the 29th of June.

That is exactly what happened. Since your billing period runs from the middle of one month to the middle of the following, the invoice before this last one only billed the time until the 14th of June.

So from the 15th to the 29th there are still some days and these days have been billed with this last invoice. There is neither an error nor a scam nor anything fraudulent with this. On the day that you called our customer service there was an error and the colleague who tried to answer your questions was not able to have a look into the invoices and asked you to call back on monday. Did you not recieve an answer on monday?

I hope I was able to shed some light onto this.

Have a nice day.

Regards,

Lars

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Well, here we go,

pathetic company scamming people again.

- Cancelled my account back in May.
- Received confirmation that the account was cancelled (pic attached)
- Still being charged 17.50 every month.

when I called them to sort this out last saturday (20th), they claim their system is down and not working.

when I try to 'view bill' it says theres no bill/invoice to view.

Cant believe such a shit company exists in germany and such practices is practiced here.
Benutzerebene 7
Hello @Jivesh1,
yes, here we go again. Please be so kind and let me explain what happened.
You canceled your contract and it was confirmed hath the deactivation will take place on the 29th of June.
That is exactly what happened. Since your billing period runs from the middle of one month to the middle of the following, the invoice before this last one only billed the time until the 14th of June.
So from the 15th to the 29th there are still some days and these days have been billed with this last invoice. There is neither an error nor a scam nor anything fraudulent with this. On the day that you called our customer service there was an error and the colleague who tried to answer your questions was not able to have a look into the invoices and asked you to call back on monday. Did you not recieve an answer on monday?
I hope I was able to shed some light onto this.
Have a nice day.
Regards,
Lars
That would make sense if the following was true, however, let me make it clear what happened incase your system is 'down' again.

  • My contract was a monthly contract, no minimum period.
  • I cancelled the contract before May 20th. Was told that I would still be charged for May.
  • I confirmed the cancellation twice and was told that my final bill would be in June.
  • I'm now charged again in July.
Anyway, 17.50 euros is a good price to pay to finally get rid of this nightmarish o2 experience.

*That is exactly what happened. Since your billing period runs from the middle of one month to the middle of the following, the invoice before this last one only billed the time until the 14th of June.*

So there will no longer be any more charges right? Please confirm this in black and white on the forum so that I've evidence. I've already informed my bank to block any charges from o2 starting from the 31st of July.
Benutzerebene 7
Hello @Jivesh1,
as long as the phone number or the line was not transfered to another provider and, if you recieved a router for the time of the contract and it is already sent back there will be no further charges.
Regards,
Lars
Hello @Jivesh1,
as long as the phone number or the line was not transfered to another provider and, if you recieved a router for the time of the contract and it is already sent back there will be no further charges.
Regards,
Lars



I've no idea what O2 has done with the phone number or the line. I've made it very clear that I wanted everything cancelled, line + dsl.

I'm not going to be responsible if o2 has failed to cancel the line. I'm already using 1n1 for DSL and phone line.


Regarding the modem, I've informed your colleagues TWICE to send me the postage form to send the router back. If not, I can just dump it in some o2 store and you guys can sort it out. Its been 3 months since I requested the parcel/shipping information.

When I spoke to your colleague, I was told that you would pay for the shipping.

I'm not liable or responsible for o2's failure and your delays nor can I guarantee the condition of the router. I'm responsible for it for as long as the contract was valid, however, you've delayed more than 2 months even thought I have requested it TWICE.
Benutzerebene 7
Hekllo @Jivesh1,
thank you for your kind remark.
You will find every necessary information regarding the return of a router free iof charge on our DSL logistics portal.
Regards,
Lars
Hekllo @Jivesh1@Jivesh1 ,@Jivesh1
thank you for your kind remark.
You will find every necessary information regarding the return of a router free iof charge on our DSL logistics portal.
Regards,
Lars



You're welcome. Now, since you claimed that the fees you charged in july was the 'last bill' even thought i cancelled 3 months ago.

Can you care to explain why I receive another email stating that you're gonna deduct 35 euros? I'm genuinely curious what excuse you will have this time.

Please try to charge, i've already alerted the bank after the last payment to block any further charges as fraud.

Benutzerebene 7
Abzeichen
Have you returned the router? If so, when?
Benutzerebene 7
Hello @Jivesh1,
in this case it is as @bs0 assumes. As of today we did not recieve the router back so you were billed for it. You can send the router back to us free of charge using our DSL logistics portal.
Regards,
Lars
Nope, I've not had the time to post it back.

I called O2 to cancel my contract twice in May. And both times (I had 2 Germans listening to call on loudspeaker) and I was told that I would receive a post from o2 with the information on how to return the router.

Till date, I've not received any letters from O2. I'll try to return the router sometime this week, but I will NOT be paying the 34 euros o2 is trying to charge. I've already spoken to my bank about reversing the charges and that I've explicitly made it clear to o2 that they are not to charge my account anymore.

I will be more than willing to bring this issue to court. I will not be liable for your tardiness and false claims. Let me repeat, twice, both times on loud speaker, I was clearly told that I would receive the instructions on how to return the router, which has not happen till date.
Benutzerebene 7
Hello @Jivesh1,
if you return the router to us (I suggest to use our DSL logistics portal) the fee for the router will automatically be refundend.
Regards,
Lars

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