For customer number: XXXXXXXXXX
I canceled my account back
Edit o2_Lars: This is a public forum, please never post any personal information.
Lösung von o2_Lars
yes, here we go again. Please be so kind and let me explain what happened.
You canceled your contract and it was confirmed hath the deactivation will take place on the 29th of June.
That is exactly what happened. Since your billing period runs from the middle of one month to the middle of the following, the invoice before this last one only billed the time until the 14th of June.
So from the 15th to the 29th there are still some days and these days have been billed with this last invoice. There is neither an error nor a scam nor anything fraudulent with this. On the day that you called our customer service there was an error and the colleague who tried to answer your questions was not able to have a look into the invoices and asked you to call back on monday. Did you not recieve an answer on monday?
I hope I was able to shed some light onto this.
Have a nice day.