Warum O2
Warenkorb
 Service
Gelöst

About sim card cancellation

A
Rang
Benutzerebene 1
Hello.

I applied for Samsung Galaxy S10+ + 20GB tariff. But my application was not accepted.

After then 2 days ago I got a post. There were 2 Sim cards in it. And I got an e-mail regarding that in 14 days the sim cards will be automatically activated.

I do not want to use this sim cards and tariff. I want to cancel this sim cards.

How can I cancel it?

Best regards.
Adnan SAHIN
icon

Lösung von o2_Jan 25 May 2019, 08:50

Zur Antwort springen

6 Antworten

o2_Marc
Benutzerebene 7
Hi adsahin01,

please send me your personal costumer number or you address and date of birth as a dm. Then we can cancel your cellphone tariff.

Regards,
Marc
Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
A
Rang
Benutzerebene 1
Hello.
When I want to send you dm, such an error message is appearing:

Noch keine privaten Nachrichten mit diesem Benutzer vorhanden
Dieser Benutzer kann nur private Nachrichten von Benutzern empfangen, denen er/sie folgt.
A
Rang
Benutzerebene 1
Hello.

I applied for Samsung Galaxy S10+ + 20GB tariff. But my application was not accepted.

After then 2 days ago I got a post. There were 2 Sim cards in it. And I got an e-mail regarding that in 14 days the sim cards will be automatically activated.

I do not want to use this sim cards and tariff. I want to cancel this sim cards.

How can I cancel it?
o2_Jan
Hi @adsahin01,

welcome to the o2 community!

I have sent you a direct message via our o2_support account regarding this matter.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
o2_Jan
Hi @adsahin01,

I just checked our data system and your contract has been cancelled. ☑️
You've also been sent an email confirming this.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
A
Rang
Benutzerebene 1
Hello.
Thank you very much for your help.
Best regards.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica