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About cancellation of DSL

  • 16 May 2016
  • 1 Antwort
  • 485 Aufrufe

Hello,

I'm Jaesik Hwang. Kundennummer is DE11734630

Now I left Germany in February 21th 2016 and live in my country.

I sent the cancellation letter to you with my signature, a abmelden document and the modem device expecting that this contract was going to be finished as soon as possible in February 21th 2016.



By the way the contract is still in progress. Since the day I sent the mail, my money from my bank account have kept being paid to your company

I have two measures I want you to take.

One. Cancel the contract right now.

Two. Return the money already paid since March.

Best Regards,

Jaesik.


1 Antwort

Benutzerebene 7
Hi Jaesik,

please excuse the late reply.

We haven´t received a notice or other documents from you, I'm sorry. Therefore your contract is still active.

To which address did you send for your notice of termination?

Regards,

Christian

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