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can’t connect to the internet

  • February 27, 2021
  • 7 Antworten
  • 86 Aufrufe
T
Einsteiger:in

I take over the Internet contract from my roommate. After that, I cannot connect to the Internet.

 

edit o2_Solveig: verschoben zu English DSL

Lösung von o2_Lars

Hello @Tz1993, welcome to our o2 community :-)

I merged your two threads here so we have all information gathered at one place :-)

How does it look like now? Is everything working now as it should? Or are there still existing some issues woth the DSL connection? :-)

Regards,

Lars

    7 Antworten

    schluej
    Legende
    • schluej
    • February 27, 2021

    i could take some time to change the line.

    Live long and prosper 🖖
      T
      Einsteiger:in
      • Tz1993
      • Autor
      • Einsteiger:in
      • February 28, 2021

      After I take over the Internet contract from my former roommate, I couldn’t connect to the Internet. I reset the router, but the webpage of o2.box shows as following:

      What should I do to active the router and connect to the Internet?

      Another question is that if the Zugangs-PIN is the VoIP PIN in mein-O2?

      Edit o2_Lars: Moved to existing topic.

      T
      Einsteiger:in
      • Tz1993
      • Autor
      • Einsteiger:in
      • February 28, 2021

      Thanks for your help.

      Edit o2_Lars: Moved to existing topic.

        B
        Legende
        Forum|alt.badge.img+20
        • blablupLegende
        • Legende
        • March 1, 2021

        The changeover when changing the contract holder can take some time. It is best to try again the next day, if necessary perform a factory reset on the router.
        The terms “Zugangs-PIN” and “VoIP-PIN” are used synonymously.

        Edit o2_Lars: Moved to existing topic.

          o2_Lars
          • o2_LarsModerator
          • Moderator
          • Lösung
          • March 8, 2021

          Hello @Tz1993, welcome to our o2 community :-)

          I merged your two threads here so we have all information gathered at one place :-)

          How does it look like now? Is everything working now as it should? Or are there still existing some issues woth the DSL connection? :-)

          Regards,

          Lars

          ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
          T
          Einsteiger:in
          • Tz1993
          • Autor
          • Einsteiger:in
          • March 8, 2021

          I reset the router again and it worked.

            o2_Lars
            • o2_LarsModerator
            • Moderator
            • March 15, 2021

            Hello @Tz1993 and thanks for your feedback :-)

            I am glad to hear that a reset of the router fixed the issue :-)

            Regards,

            Lars

            ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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