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Frage

Wi-Fi Call is not working for incoming calls

vor 4 Jahren
März 14, 2022 12:11 PM UTC
9 Antworten
198 Aufrufe

Hakan Koese
Besucher:in

Dear community,

I bought my pre-paid card in Deutschland and have the tariff - o2 my prepaid S.

After going through the documentation and instructions here -> WLAN-Telefonie mit hoher Sprachqualität nutzen | o2 (o2online.de), I decided to give it a try after I visit Turkey.

I am able to make outgoing calls succesfully whereas I’m not receiving any incoming calls. I don’t understand what could be the reason for that. According to the documentation, I should be able to receive incoming calls as I am able to make outcoming calls.

P.S: I’m using iPhone 8 Plus.

Thanks in advance,

Edit o2_Giulia: moved to English o2 Community: Mobile

o2_Matze
Moderator
vor 4 Jahren
März 15, 2022 10:45 AM UTC

Hi @Hakan Koese

Welcome to our o2 Community.

Thats a really strange errror, which i have never heard of.

Can you tell us what happens when someone is calling your mobile number?

Does he or she gets some kind of error message like for example “the person you have called is temporarily not available please try again later”

Best Regards Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit

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Hakan Koese
Autor
Besucher:in
vor 4 Jahren
März 16, 2022 10:36 AM UTC

Hi @o2_Matze ,

Thank you for your reply. I just asked my friend who tested my Wi-Fi call with. She said she heard something similar to what you said: ““the person you have called is temporarily not available please try again later”

Best Regards,

Hakan Köse

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o2_Matze
Moderator
vor 4 Jahren
März 16, 2022 11:06 AM UTC

@Hakan Koese Just for a quick test scenario: Could you please disable WiFi calling and ask your friend to call your cell phone number to see if she can reach out to you, and to be clear, you don’t have to answer the phone. It is just a test to narrow down the error. Best Regards Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit

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Hakan Koese
Autor
Besucher:in
vor 4 Jahren
März 16, 2022 11:42 AM UTC

Hi @o2_Matze ,

I topped up a bit of credit and now switched to Ausland tariff. Now I can receive incoming call without Wi-Fi Call.

What do you want me to do next?

Best Regards,

Hakan

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o2_Matze
Moderator
vor 4 Jahren
März 16, 2022 1:23 PM UTC

@Hakan Koese Okay, so to be clear: Incoming calls via mobile connection is possible and as soon as you activate WiFi Calling on your iPhone it is not possible to get through to you, correct? It is only possible to make outgoing WiFi phone calls, right?

Best regards Matze

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit