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Not receiving data usage messages, cannot extend data after daily limit

  • February 14, 2026
  • 3 Antworten
  • 9 Aufrufe
M
Besucher:in

I am using the 'Unlimited on Demand' postpaid pack, which I believe allows me to get additional 2 GB data by messaging WEITER to 80112 after using the daily 10 GB limit.

But this is not working and I am also not receiving the notification when I used 80 percent of the 10 GB data.

No notification by SMS at all, even if it's 100 percent used up. It just suddenly drops in speed and that's when I know the daily usage limit is up.

On the App it just shows unbegrenzt or unlimited instead of the data consumption. 

Someone Please help resolve this issue.

Thank you 

    3 Antworten

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • February 14, 2026

    Hello ​@Meline ,
    welcome to our o2 Community 😀
    Based on your description, there shouldn't be a problem.
    Have you never received a text message regarding your data volume since the start of your contract?
    Does text message reception and sending work in general? 
    Kind regards,
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    M
    Besucher:in
    • Meline
    • Autor
    • Besucher:in
    • February 14, 2026

    Yes, text messaging work in general. Previously I used a prepaid SIM card. When I got postpaid sim card last month, I changed the postpaid number with my old Prepaid number from an o2 store. Idk if that's relevant information 

     

    All other options are working fine except this data consumption notification via message and data extension via WEITER prompt.

    Regards,

    Ashwin 

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • February 15, 2026

    Hllo ​@Meline ,
    that's unusual.
    I have sent a message to the technical department.
    We will get back to you as soon as we have any news. 
    Kind regards, 
    Solveig 
     

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
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