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Update date of birth

  • August 19, 2026
  • 3 Antworten
  • 14 Aufrufe

Hi,

I, by mistake, have entered my date of birth incorrectly on the O2 portal. How can I get this updated? I need this as I have ordered an esim online, and the verification is currently failing due to incorrect date of birth.

 

Appreciate help here!

 

Thanks

3 Antworten

Bumer
Legende
  • August 19, 2026

Is it about prepaid?


  • Autor
  • Besucher:in
  • August 19, 2026

Yes, its prepaid


Bumer
Legende
  • August 19, 2026

Then you can only resolve this via the prepaid telephone service. It is not possible here, as you cannot be authenticated.