Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Two orders for the product

  • January 24, 2026
  • 8 Antworten
  • 56 Aufrufe
K
Besucher:in

Hello, i did order internet connection, but in status there are two separate orders for it. Also my phone number is with german prefix, is it possible to change my contact phone number ? 

Lösung von o2_Giulia

Hello ​@Kanedevallier,

welcome to our o2 Community 😀

I've reviewed your orders and it turns out two contracts were indeed ordered on the same day (one by phone and one online). I'll cancel the second order immediately, and you'll receive confirmation by email.

Both orders are identical, so I'm canceling the later online order.

Your contact phone number must be a German number. Otherwise, our staff or technicians might not be able to reach you. Do you perhaps have an alternative phone number? Then please have it changed tomorrow with our English speaking support on 089/66 66 300 81. 

Best regards

Giulia

 

8 Antworten

Bumer
Legende
  • BumerLegende
  • January 24, 2026

You can change your contact number in My o2 after activation. You will be informed about further steps via email or letter!

    K
    Besucher:in
    • Kanedevallier
    • Autor
    • Besucher:in
    • January 25, 2026

    It still doesn't fix double order problem.

    Bumer
    Legende
    • BumerLegende
    • January 25, 2026

    It doesn't necessarily have to be a duplicate order. It could also be that the first order was canceled and then re-placed. Pay attention to how many order confirmations you receive.

    K
    Besucher:in
    • Kanedevallier
    • Autor
    • Besucher:in
    • January 25, 2026

    I did get two confirmations which is strange :), with different order numbers. 

    Bumer
    Legende
    • BumerLegende
    • January 25, 2026

    Then cancel the order via email.

    widerruf@cc.o2online.de 

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • January 25, 2026

    Hello ​@Kanedevallier,

    welcome to our o2 Community 😀

    I've reviewed your orders and it turns out two contracts were indeed ordered on the same day (one by phone and one online). I'll cancel the second order immediately, and you'll receive confirmation by email.

    Both orders are identical, so I'm canceling the later online order.

    Your contact phone number must be a German number. Otherwise, our staff or technicians might not be able to reach you. Do you perhaps have an alternative phone number? Then please have it changed tomorrow with our English speaking support on 089/66 66 300 81. 

    Best regards

    Giulia

     

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
      K
      Besucher:in
      • Kanedevallier
      • Autor
      • Besucher:in
      • January 25, 2026

      Hello ​@o2_Giulia , 
      First of all I wanted to say Thank You so much !

      I really appreciate it, i will change my number tomorrow. 

      Have a nice evening! 

       

      o2_Ines
      • o2_InesModeratorin
      • Moderatorin
      • February 4, 2026

      Hi ​@Kanedevallier, I'll gladly pass on your thanks to Giulia. 🙂 We're happy that everything is working out now.

      If you have any further questions or concerns, please don't hesitate to contact us.

      Kind regards, Ines.

      Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
      © Telefónica Germany GmbH & Co. OHG Telefónica