Skip to main content
Warum O2
Warenkorb
 Service
Frage

SIM card is not working. Need help.

  • November 8, 2025
  • 2 Antworten
  • 13 Aufrufe
G
Besucher:in

I just bought the new phone and I transferred from my old phone to the new phone but then came up to screen it said do you wanna eSIM card then I pressed yes but then I delete it so my SIM card is not working right now

+49 xxxxxxxxxxxxx

my name is xxxxxxxxxxxxxx 

Edit: Phone number and name removed from public view, o2 Michi 09.11.2025

2 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • November 9, 2025

Don't post your name and phone number in a public forum!

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Sächsin
o2_Manga
  • o2_MangaModeratorin
  • November 12, 2025

Hi ​@Gailan 

welcome to our community. Pleasure to meet you. 🙂

Unfortunately I don’t get excactly what is the problem you descibed. You changed the phone and made a data transfer. In this case you deleted the eSIM or did you use a plastic SIM and wanted to change to eSIM by pressing the button?

Could you please explain with more details?

Greetings and thanks to bs0

Manga

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica