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Received double refund‑advice needed

  • September 2, 2026
  • 1 Antwort
  • 13 Aufrufe

I previously submitted a request to cancel my order. Following your customer‑service instructions, I applied for a refund via my bank. However, I have noticed that O2 has sent me another payment. As a result, I have now received a duplicate refund. Could you please advise me on what I should do next?

1 Antwort

o2_Flo
  • Moderator
  • September 2, 2026

Hey,

Welcome to the o2 Community.

Unfortunately, you're logged in with a prospective customer account, so I'm unable to view your information.

Please contact one of our English-language support services.

Greetings,
Flo