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Hello,

I ordered a iPhone 11 and Mobilfunkvertrag (o2 Free mit 20GB). I originally received an email saying the order couldn’t be accepted however then got another email saying that if I paid a deposit then my order could be accepted.

I paid the deposit and have now received my phone (thank you) however I have no SIM card yet, so cannot use the phone. When will this arrive? 

Thank you.

Hello @MillieF, welcome at our community. Nice to have you here.

Did you check if there is another Mail, maybe in the Spamfilter? Mobile phone contracts and smartphone contracts are checked and assessed separately. So there can be a second Mail for the Mobilfunkvertrag.

Kind regards, Ines.

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