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Ordered an eSim, no phone number to activate it. now what?

  • July 22, 2026
  • 4 Antworten
  • 27 Aufrufe
M
Besucher:in

Hello everyone

I’ve order an o2 Loop PayGo eSim last week, I don’t have any o2 physical sim, I did the identity verification and the last email i got says that i have to activate the eSim but it requires a phone number which i never get. I haven’t received any mail either.

Did I missed a step? what should I do now?

Best regards, 

4 Antworten

M
Mentor:in
Forum|alt.badge.img+5
  • MSpringMentor:in
  • Mentor:in
  • July 22, 2026

Hello ​@Mahsa73

Did you receive a QR code for installing the eSIM? According to the O2 video, scanning the QR code should be the next step, without needing the phone number beforehand.

M
Besucher:in
  • Mahsa73
  • Autor
  • Besucher:in
  • July 22, 2026

Thank you for quick respond ​@MSpring.

I have not received the QR code yet. Do I get it via Email or mail?

M
Mentor:in
Forum|alt.badge.img+5
  • MSpringMentor:in
  • Mentor:in
  • July 22, 2026

​@Mahsa73 

According to O2, the eSIM QR code is normally sent by post and should arrive within approximately 4-6 days. New customers who completed the online identity verification may also receive the QR code by email, so please check your inbox and spam folder as well.

Since you ordered the eSIM last week and have not received the QR code by either method, it may be best to contact O2 customer service or wait for an O2 moderator to check the order status.

Bumer
Legende
  • BumerLegende
  • July 23, 2026

​@Mahsa73 

There are major issues with activating prepaid eSIM cards. Please contact the prepaid service department. If necessary, have a friend who speaks German well call on your behalf. Unfortunately, nothing can be done here.

 

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