Defect pre-paid SIM card No help in English

Welcome to the Community @Roffe98. 💙

If you want, we can switch to personal messages so that we can exchange all the necessary data there.

We can send you a new SIM card afterwards.

Or you can go directly to a local shop. Another option would be to contact our English-speaking hotline:

Kind regards

Steffen

Moin Steffen,

Thank you for taking time to deal with this issue of mine!

I bought my pre-paid card here in Bremerhaven and it stopped working after 3 days of use after activation. The friendly guys at the O2 shop here tried to help me as much as the could but since it’s a pre-paid card they could only establish that the card is faulty and that I should call O2 Service in English and state PKK **** as my errand. O2 Service in English did not want to deal with pre-paid and told me to call the “Hotline” were I fail to understand the spoken language.

I am stationed on a ship in Bremerhaven. Address is to our agent here.

********

Edit by o2_Steffen: personal data anonymized 03.01.2023/11:17

Thanks Steffen!

Being exited over your response and as always slightly retarded made me forget that this is an open community. :-)

@Roffe98, Please let us know whether you were able to receive the SIM in a local o2 shop in Bremerhaven or whether it arrived at your address.😊

Kind regards

Steffen

Hi Steffen,

If a card has arrived, I will find out maybe on Monday.

This afternoon or tomorrow, I will visit the local O2 shop in Bremerhaven.

I will let you know the outcome.

Brgds // Robin

Hello @Roffe98, 👋😊

I wanted to ask if you had any success with the SIM card in Bremerhaven?

Kind regards

Steffen

Hi Steffen,

I have not managed to get ashore to visit the local O2 shop and nothing has arrived  from post office yet.

Hopefully the card will show up this week and/or I visit the O2 shop.

Best regards // Robin

Hi Steffen,

I have now visited both O2 shops in Bremerhaven and they are not able to help me.

I suggest that that a replacement sim card is sent to my address!

Finest regards,

Robin

Hello @Roffe98, I wanted to ask you briefly whether the SIM card that I sent to your address has already arrived?

Kind regards

Steffen

Hi Steffen,

No SIM card has been delivered to me.

We get physical mail only once or twice a week.

Did you send it to our agent PWL Port Service?

Thanks,

Hello @Roffe98 , I just sent you a new private message. 👍😊

Kind regards

Steffen