top up doesn't credited

vor 5 Tagen
Okt. 28, 2026 2:32 PM UTC
2 Antworten
16 Aufrufe

Catelyn M.
Besucher:in

Hello, I topped up 15 € via credit card on October 21st. My bank fully settled the payment, and I have the receipt, but the money never arrived on my prepaid account. Can a moderator help me track this transaction?

o2_Gerrit
Moderator
vor 5 Tagen
Okt. 28, 2026 3:47 PM UTC

Hello @Catelyn M.,

welcome to our o2 Community 🙂

Did you top up with your credit card via Alphacomm?

In that case, you can report that the transfer has been unsuccessful via Alphacomm:

support@acprepaid.com

Best Regards,

Gerrit

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Catelyn M.
Autor
Besucher:in
vor 5 Tagen
Okt. 28, 2026 6:54 PM UTC

Hi,

I used my virtual credit card on my Google wallet. I didn't log in that time. In this case can I still contact Alphacomm?

Thanks,

Cate.

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