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Sim Card Permanently blocked due to wrong PUK

  • November 20, 2025
  • 8 Antworten
  • 37 Aufrufe
S
Besucher:in

Dear O2 Customer Support,

I hope you are well.

My prepaid SIM card has been permanently blocked because I entered the wrong PUK code several times by mistake. Since then, I have not been able to use my number.

I have tried to contact your customer service by phone, but the call disconnects automatically after a few beeps, so I have not been able to reach an agent.

Could you please:

  1. Unblock or reactivate my SIM/number, or advise me on the exact steps I need to follow, and

  2. Convert my current prepaid SIM to an eSIM, as I would like to use this number as an eSIM on my smartphone.

8 Antworten

Bumer
Legende
  • BumerLegende
  • November 20, 2025

Activation is not possible. If you have access to My o2, you can order a replacement SIM card; otherwise, you must contact the prepaid hotline.

 

o2_Daniela
S
Besucher:in
  • ShahzadRahoojo
  • Autor
  • Besucher:in
  • November 20, 2025

I don’t have the access, the number you have provided is not working after some beeps call disconnects. 

Bumer
Legende
  • BumerLegende
  • November 20, 2025

but it works.

o2_Daniela
S
Besucher:in
  • ShahzadRahoojo
  • Autor
  • Besucher:in
  • November 20, 2025

The automic lady is speaking and then when I click on 1 then call transfer and beep 2 to 3 times then it gets disconnected.

Bumer
Legende
  • BumerLegende
  • November 20, 2025

Can't you log in online?

S
Besucher:in
  • ShahzadRahoojo
  • Autor
  • Besucher:in
  • November 20, 2025

Nope!

Bumer
Legende
  • BumerLegende
  • November 20, 2025

Then unfortunately your only option is to call the hotline. Perhaps a friend with good German skills can help you.

o2_Daniela
o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • November 24, 2025

Good evening ​@ShahzadRahoojo,

it's great that you've gotten in touch with us this way - welcome.🤗

I see that you've already received some great support and tips from Bumer. Thank you.🤝
Have you been able to resolve your issue via the hotline in the meantime?

Best regards
Daniela

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