Rückerstattung für Rufnummer xxxx

What are you talking about? Who is fooling you?

You have submitted your request, have received confirmation that it has been received and also been informed that it can take several weeks to process. What other feedback should there be in the meantime?

Hello ​@horia9507,

As Senay has already mentioned, it may unfortunately take a little while before you receive a response to your enquiry. However, the starting point is not 7 May, but the date on which you sent us your enquiry via the contact form. Because, if I understand correctly, the previous attempts to contact you on 7 May were sent to incorrect contact details.

I’m sorry that we can’t speed up the process here.

I've already received the refund, thank you all.

Perfect. I'm glad it's worked out in the end. Thanks for letting me know. 🙂