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Regarding switching to a new eSIM configuration

  • October 4, 2026
  • 3 Antworten
  • 35 Aufrufe
Besucher:in

I have a new phone and need to generate a new eSIM profile. I am sorry that I do not know German. I mistakenly selected the mail delivery option during the application process, thinking it would be sent via email. Could you please discontinue mailing physical letters and switch to SMS? 

 

    3 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • October 6, 2026

    Hello ​@my2026, welcome at our community. Nice to have you here.

    I had a look at the system and saw that you ordered the eSIM in the way you wanted 🙂 Is everything fine now?

    Kind regards, Ines.

    Besucher:in
    • my2026
    • Autor
    • Besucher:in
    • October 6, 2026

    I have contacted customer service and successfully resolved the issue. Thank you for your reply.@ o2_Ines

      o2_Daniela
      • o2_DanielaModeratorin
      • Moderatorin
      • October 6, 2026

      ​@my2026 

      I'm glad to hear that you were able to resolve the issue with customer service. If you have any further questions in the future, please feel free to reach out to us here anytime. 😊

      Best regards
      Daniela

      Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
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