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Prepaid Sim cancellation

  • January 30, 2025
  • 2 Antworten
  • 79 Aufrufe
D
Besucher:in

Hello, I am looking to cancel my prepaid Sim card since I´m leaving Germany and going back to my country. So I would like to ask for the cancellation process and if it’s possible to get back the credit that it’s still in my Sim card.

Lösung von Bumer

You can cancel there: https://info.o2online.de/kuendigung/
You can have your balance paid out using this form: Prepaid credit payout

2 Antworten

Bumer
Legende
  • BumerLegende
  • Lösung
  • January 30, 2025

You can cancel there: https://info.o2online.de/kuendigung/
You can have your balance paid out using this form: Prepaid credit payout

Klaus_VoIP
o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • February 4, 2025

Hello ​@Deb Ara,

Welcome to our o2 Community. 💙

It's a real shame that you have to quit. But if you're leaving Germany, that's understandable, of course. It's great that Bumer has already given you the online termination form and the appropriate form for paying out your credit.

If you have any further questions, please let me know.😊

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