Sorry for my bad German: what I mean is I can't manage to charge my prepaid plan. I tried using Paypal and credit card, but none worked. Charging my wife's prepaid plan was no problem. I also can't access the Mein O2 app because I get a 403 error when logging in,



"Hinweis: Die Daten konnten nicht geladen werden. (403)"



I even tried deleting and re-installing the app, but nothing changes.

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Hi @germanicus,



welcome to the o2 community.

Can you log in to the online site under My o2 or does it also not work?

All charging options can be found here: https://www.o2online.de/service/rechnung-zahlung/guthaben-aufladen/

Maybe charging via bank transfer is an alternative for you.



Regards

Antje

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