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Prepaid eSIM no signal in China - Need to lift Weltzone 4 roaming lock

  • May 18, 2026
  • 1 Antwort
  • 36 Aufrufe

Hi O2 team, I am currently in China with my O2 Prepaid eSIM, but I have no signal at all (No Service). I have tried manually selecting China Mobile and China Unicom networks, but it didn't work. Could a moderator please check my account and lift the roaming restriction (Auslandssperre for Weltzone 4) so I can receive SMS? Thank you!

1 Antwort

o2_Solveig
  • Moderatorin
  • May 20, 2026

Hello ​@Jax26 ,
welcome to ourt o2 Community 😀
I'm sorry. 
We have blocked your SIM card. 
We suspect that it has been activated fraudulently. 
You will need to verify your identity again.
Unfortunately, this cannot be done from China. 
Kind regards,
Solveig