Hi, I’ve recently lost my phone with sim inside it. Now I want to move to a new contract but I want to keep my old number with me. I don’t have the access to the app in order to accept that. My new provider requested couple of times and it got rejected couple of times. How can I retain my number in this case. I can show my id in order to proof, I know the sim pin but unfortunately no puk. Hope someone help me out. It’s kinda urgent. I’m living without sim for couple of days already. Thanks
Gelöst
lost the sim card. don’t want to use o2, I’m moving to another contract
Lösung von o2_Giulia
Hello
In this case, I would recommend that you cancel the prepaid card as soon as possible. After deactivation, the phone number is automatically released and can be ported to another provider.
I have no experience of how long this will take, but you should expect it to take a few days. To cancel, please use our online cancellation form.
In any case, you will not lose your phone number, that's for sure.
Best regards
Giulia
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